This Privacy Policy describes how Sony Battery Pvt Ltd. (“Company”, “we”, “our”, “us”) collects, uses, stores, and protects your personal information when you access or use our website, products, and services.

By using our website, you acknowledge that you have read and agreed to this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

• Name

• Email address

• Phone number

• Address

• Vehicle type / category

b. Account Information

• Login details (username, password)

• Invoices, purchase history

• Service records and updates

c. Technical Information

• IP address

• Browser data

• Device type

• Usage logs

d. Optional Information

• Feedback, reviews, or messages

• Uploaded documents or files (if any)

2. How We Collect Information

We collect information when:

• You create an account

• You view invoices or service records

• You request support

• You submit reviews or forms

• You browse our website (automatically via cookies or logs)

3. How We Use Your Information

We use personal data for:

• Creating and maintaining user accounts

• Displaying product, invoice, and service data in your profile

• Providing service updates and reminders

• Customer support and communication

• Improving website performance

• Marketing and promotional communication (optional)

• Legal and compliance purposes

We do not sell or rent your personal data.

4. Communication & Notifications

You may receive:

• Service reminders

• Warranty updates

• SMS/email alerts

• Promotional offers

You can opt out of promotional messages anytime, but not essential notifications.

5. Cookies & Tracking

We may use cookies and similar technologies to:

• Improve user experience

• Save login sessions

• Analyze site usage

• Personalize content

You may disable cookies through browser settings, but some features may not work.

6. Data Sharing

We may share limited data with:

• Service technicians or installers to perform offline services

• Third-party providers assisting in hosting, analytics, communication

• Legal authorities, if required by law

We do not share personal data with unauthorized third parties.

7. Data Storage & Security

• We implement reasonable technical and organizational safeguards.

• However, no system is 100% secure, and we cannot guarantee absolute protection.

• You are responsible for safeguarding your login credentials.

8. User Rights

You may request:

• Access to personal data

• Correction of personal information

• Deletion of your account

• Restriction of certain data processing

Requests can be made via our support channels.

9. Retention Period

We retain personal information only as long as necessary to:

• Provide our services

• Maintain legal or accounting records

• Settle disputes

After this period, data will be deleted or anonymized.

10. Third-Party Websites

Our website may contain links to external sites.
We are not responsible for their privacy policies, content, or security.

11. Children’s Privacy

Our services are not intended for users under 18 years.
We do not knowingly collect data from minors.

12. Policy Updates

We may update this Privacy Policy from time to time.
Changes will be posted on this page with an updated date.
Continued use of the website constitutes acceptance of revised policy.

13. Disclaimer

Information provided on the website is for general purposes.
The Company is not liable for misuse, fraud, or unauthorized access.

14. Contact Information

For any questions or privacy concerns, contact:

Sony Battery Pvt Ltd.
Email: support@sonybattery.com
Phone: +91-97261  36713
Address: L-14, Sagar Complex, Dandi Road, Eru Char Rasta, Vejalpore, Navsari, Gujarat - 396450, India